By just becoming Lotus VIP Member, you will start earning great discounts at each and every purchase that you make with Lotus By Johnny Dũng. Besides that, you will also have a chance to participate in our prize drawings throughout the year.  How exciting is that?  

Our incredible promotions programs such as LOTUS LIVE SHOPPINGS, LOTUS SUPER DEALS which air on many Vietnamese TV broadcastings and also on Lotus by Johnny Dũng's official Youtube Channel, are ready for you to catch.  Your loyalty and trust in our products are greatly appreciated. 


1. *Refund / Cancellation / Product Return Policy

  • Customers who are not satisfied with Lotus products must report to Call Center at 1 (855)-955-6887 within 48 hours after usage to get manager's decision to approve for return, refund or exchange.
  • Due to Covid 19 situation, Lotus company WILL NOT accept any return items after purchase under any circumstances.  
  • Items returned if allowed must be in the same condition as new as when they were sold and shipped, must not show any signs of botherwise this guarantee is void.  
  • Most refunds are fully refunded in 3-5 days after we receive and process your return items.  Remember, refund credit usually will not show on your statement at least after 48 hours.
  • Our main selected shipping carriers are United States Postal (USPS) & FedEx Services, and customers' signatures are required each time of delivery unless you'd like to request to void this process with your full responsibility when items resulting loss, stolen occurs.
  • California residents are subjected to be taxed at 8.75% - Out of state is waived of tax.

 2.  VIP RULES ルール

  • All promotions send out weekly by email will not honor VIP discounts or any other promotions combined - under any circumstances. 
  • All existed VIP customers must maintain your purchase activities within 90 days to keep discount status & membership fee waive. Over 90 days of being inactive of purchase, you will have to pay a $129 annual membership fee to maintain your VIP status' benefits.  Otherwise, you will lose your VIP status for good. 

*Terms and Conditions are subject to change without notice, please review periodically.